Assigned Accounts Ops Specialist - EMEA

Company Overview:

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys. in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Position Overview:

As Assigned Accounts Ops Specialist you will take over responsibility for the correct and smooth order management, always ensuring that DigiKey’s internal and external customers receive good service and workable solutions for their inquiries.

Responsibilities:

• Process new faxed or emailed purchase orders for Assigned Accounts customers
• Assist the Assigned Accounts Sales and Sales Representatives with order entry
• Assist Assigned Accounts customers via phone
• Provide timely and accurate information to customers inquiring about their existing orders
• Use techniques to help defuse emotions, and take control of the customer interaction in order to achieve a positive outcome
• Efficiently navigate DigiKey’s internal PROD subsystems to research customer order information
• Provide excellent customer service
• Processing of customer complaints and returns
• Order changes
• Provide credit memo, correction order if requested; and export control documents
• Work with DigiKey internal departments to determine the best solution to customer issues
• Manage claims to the satisfaction of both DigiKey and the customers

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements/Skills:

• Vocational education and training in a business-related field
• Proficient in English (at least B2) verbal and written
• General experience with both Microsoft Excel/Word
• Self-motivated with the ability to work independently as well as a part of a team
• Excellent organizational skills
• Good communication and listening skills
• Good organizational skills and detail oriented
• Ability to provide a positive, professional and enthusiastic outlook or perspective when interacting with customers
• Knowledgeable regarding the available products and services offered by DigiKey
• Excellent computer skills

What we offer:

• An international environment
• A modern and ergonomically equipped office in the middle of Munich with a direct view of the Theresienwiese
• Regular training for your career development
• Occupational pension plan
• Private supplementary health insurance
• Tax-free discount card
• Discounts for gym and/or courses
• Free water, coffee and fresh fruit
• Frequent teambuilding events